Ordering Process
Are certain purchases final?

We cannot accept returns on certain items. This is clearly indicated before purchase.
When will I receive my order?

We will ship your order as soon as possible. Once your order has been shipped, you will receive an email with more information. Delivery times depend on your location.
What are the shipping costs?

Shipping costs are calculated based on your location and the items in your order. You will always know what the shipping costs are before you complete your purchase.
What is the return policy?

All our items are handmade and therefore unique. This means that no two items will be exactly alike. If you believe that the variation in texture, color, or dimensions is disproportionate, please contact us to find a suitable solution.

Returns are accepted within 7 days of pickup. The item must be returned to our warehouse at your own expense in the same condition and in its original packaging.

Product info

What are the items made of?

Our items are made from a combination of native wood, bamboo, and bulrush.
Where are your products made?

Our products are manufactured both locally and globally. We carefully select our production partners to ensure our products are of high quality and fairly priced.
Can the natural materials used attract certain pests?

No, this is not possible. All our items are treated prior to shipping to prevent any form of pest infestation. 
Do you need a pillow in the Classic MALAs?

As far as we are concerned, this depends on where you plan to use the chairs. If you want to use them as dining chairs, we recommend using our custom-made cushions. These provide a little extra height and seating comfort.  If this cushion doesn't appeal to you, you can always try fitting a 50 x 50 cm cushion in.

Maintenance

Can I use the items both indoors and outdoors?

Our items are made from natural materials, which means it is best not to let the chairs come into contact with water. To preserve their quality, we recommend keeping the items indoors and only taking them outside on sunny days.

The water- and dirt-repellent coating helps our items withstand wear and tear a little better.